qqbd Privacy Policy
Your personal information is completely safe with us. Learn clearly here how qqbd collects, uses, and protects your data.
Introduction and Purpose of This Policy
qqbd ("we", "our", or "platform") is a trusted online gaming service in Bangladesh. We place the highest priority on the privacy and data protection of our users. This privacy policy will clearly inform you of what types of information we collect when you use the qqbd website or services, how we use that information, and what your rights are.
By creating an account on our platform or using our services, you will be considered to have agreed to the terms of this privacy policy. Please read this policy carefully. If you have any questions, contact our support team — we are available in Bengali via live chat seven days a week, twenty-four hours a day.
qqbd may revise this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notification on the platform.
What Information We Collect
We collect various types of information to operate the qqbd service properly. Details are provided below:
Identity Information
Information you provide at the time of account registration includes:
- Full name (as per national identity card)
- Date of birth (for age verification)
- Email address
- Mobile number
- Nationality and address
Financial Information
Information required to complete deposit and withdrawal transactions, such as:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Payment method details
- Withdrawal request details
Technical Information
Information collected automatically when you use our platform:
- IP address and device type
- Browser version and operating system
- Session duration and page visit information
- Cookie and tracking information
Gaming Activity Information
To improve your gaming experience and ensure fair play, we keep:
- Game play history and results
- Bonus receipt and usage records
- Betting patterns and preference information
- Self-set limits for responsible play
How We Use Your Information
qqbd uses your information only for specific, legitimate, and relevant purposes. We never use your information beyond the purposes listed below:
- Account Management: Your identity information is used to create, verify, and maintain your account.
- Financial Transaction Processing: Information required to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay is used.
- Age Verification: Information is used to ensure that only those aged 21 or over can participate on our platform.
- Customer Support: Your account information is used to resolve your issues quickly and effectively.
- Security and Fraud Prevention: Information is used to detect and prevent unusual transactions or suspicious activity.
- Legal Compliance: Information is stored and processed as required to comply with applicable laws and regulations.
- Service Improvement: Analytical information is used to improve the gaming experience and add new features.
- Promotional Communications: With your consent, information about bonus offers, new games, and promotions is sent to you.
Information Sharing with Third Parties
qqbd may share information with specific third parties in limited circumstances. In each case, we ensure that data protection standards are maintained:
Payment Providers
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely for processing transactions.
Law Enforcement Authorities
Specific information may be disclosed to relevant authorities in the case of court orders, government investigations, or legal obligations. In such cases, we always comply with the law.
Technology Service Providers
Essential information is shared with the technology partners we use to operate the platform (such as cloud hosting and security services). They operate under strict confidentiality agreements.
Cookies and Tracking Technology
qqbd uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, verify security, and remember your preferences. Disabling these cookies may cause the platform to not work properly.
Analytical Cookies
These cookies help us understand how users interact with the platform. The number of page visits, session duration, and most-used features are tracked so we can improve our services.
You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.
Security Measures for Your Information
qqbd has implemented industry-standard technical and administrative measures to protect your personal and financial information:
SSL Encryption
256-bit SSL encryption technology is used for all data transfers, keeping your information completely secure.
Firewall Protection
An advanced firewall system protects our servers and databases from unauthorized access and cyber attacks.
Two-Factor Authentication
A two-factor authentication system is in place to protect your account and prevent unauthorized logins.
Continuous Monitoring
Our security team monitors the system around the clock to immediately detect suspicious activity.
While we maintain the highest level of security, no digital system can guarantee complete security. We therefore ask that you keep your password confidential and exercise caution when logging into your account over public Wi-Fi.
Data Retention Period
qqbd retains your information only for as long as necessary. The retention period is determined based on the type of information and legal requirements:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal obligation |
| Transaction Records | Minimum 7 years | Financial regulations |
| Communication History | 3 years | Ensuring customer service standards |
| Technical Logs | 1 year | Security and debugging |
Once the specified period has passed, we securely delete your information or anonymize it so that it can no longer be linked to you.
Your Rights and Choices
qqbd believes every user should have control over their own information. Your main rights are described below:
Right to Access Information
You may request a copy of your personal information stored with us at any time. We will provide the information within 30 working days of receiving your request.
Right to Correct Information
If any of your information appears to be incorrect or incomplete, you may request a correction. A verification process must be completed to change the name and date of birth provided at registration.
Right to Delete Information
You may request deletion of information that falls outside of legal obligations. Information we are legally required to retain may not be possible to delete immediately.
Right to Object to Processing
You may object to the use of your information for marketing communications, analytics, or other optional purposes. After receiving your objection, we will stop using your information for that purpose.
Protection of Minors
qqbd services are for those aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21 or accept their registration.
Age verification is mandatory at the time of account creation. If it comes to our attention that a minor has registered on our platform, we will immediately close the relevant account and delete the collected information.
If you believe a minor is using our platform, please contact us.
Policy Changes and Updates
qqbd may review and update this privacy policy from time to time. If any significant changes are made to the policy, we will inform you in the following ways:
- A notification will be sent to your registered email address.
- A clear notification will be displayed when you log in to the platform.
- The "Last Updated" date on this page of the website will be changed.
For significant changes, we will generally notify you at least 30 days before the changes take effect, so you have enough time to review the new terms. Continued use of the platform after changes will be considered as your agreement to the updated policy.
Contact Us
Have a question about privacy?
Our support team is available in Bengali seven days a week, twenty-four hours a day.
For any requests, complaints, or questions regarding qqbd's privacy policy, please contact us. We are committed to resolving your requests as quickly as possible. For more details, visit our About Us page and FAQ page.